I forgot my password

- If you forgot your password, no need to worry get your password now click here.

Password not received yet

- If you have not received your forgot your password, no need to worry get your password
now click here.

Unable to login with correct login details

- Make sure your login details are correct. Still unable to login to SMSNet, we recommend
you to retrieve your password again by using any of the above options.

I keep getting Errors while logging in

- We are experiencing technical difficulties and the site may not be available temporarily.
However this may not continue for more than 1 minute. we request you to refresh the
same page again in order to land on the requested web page. May be due to slow
internet connectivity. We request you to keep refreshing the page.

My account has been deactivated

- If we detect abnormal usage that may indicate that your account has been misused either by you or by some other. In such cases we may disallow your access to SMSNET account. Regaining the access to your account depends on the acitivity behaviour detected by our backend monitoring tools.

My Messages are not delivering

- This may be due to one of the following cause

Receiver mobile may not be in the coverage area
Receiver inbox full
Receiver mobile network failed to accept/ deliver message
SMSNET SMSC failed to submit your message to SMSC due to objectionable message content
SMSNET partner Operator failed to deliver Message due to unexpected problem. however this may happen rarely.
SMSNET failed to submit to partner operators due to internal SMSC issues. However this may happen rarely once in a quarter or so.

I'm Getting "Policy Violation.." error message

- Usually because of one among the following reasons

i) Sending too many messages to a single number
ii)Sending excessive messages in few seconds time

We disable access to message sending temporarily. It will take between 1 hour to 24 hours to resume your normal message sending activity. Still if any issues even after 24 hours , please mail us on support@smsnet.in

Messages are not delivering instantly

- This may be due to one of the following reasons Congestion levels at SMSC Congestion at operator.

Messages are not delivering to a particular operator network

- We request you to send us a mail at support@smsnet.in describing the problem, mobile network and the mobile numbers, approximate message sent time etc.

Messages are not delivering to a particular mobile series

- We request you to send us a mail at support@smsnet.in describing the problem, mobile number, approximate message sent time etc.

In Sent Messages showing - "n" messages pending
- This means, your messages are still in our SMSC queue. They are about to submit to the operator SMSC for delivery.

Someone is sending Messages from my account.

- Please mail your account details such as Email ID, Mobile number to support@smsnet.in with
subject as Someone is sending Messages from my account.

Block all messages from SMSNet to my Mobile

- Please send us a mail mentioning your mobile number in the body of the email and send it to
Support@smsnet.in with subject as Block all messages from SMSNET to my Mobile.

Block SMSNet messages from a particular Mobile

- Please send us a mail mentioning your mobile number, number to blocked in the body of the
email and send it to Support@smsnet.in with subject as Block SMSNET messages from a particular Mobile.